Coronavirus Updates

OUR TOP PRIORITY IS THE HEALTH AND SAFETY OF OUR MEMBERS. PLEASE CHECK THIS PAGE REGULARLY FOR UPDATES THAT MAY AFFECT OUR BRANCH OPERATIONS AND MEMBER SERVICES.

 

Our Lobbies Are Now Re-Open!

Our lobbies are re-open as of May 12th. To ensure the safety and health of our members and employees we will be adhering to the Centers for Disease Control (CDC) guidelines for social distancing and the cleaning and sanitizing of our branches and offices.

Please observe the following recommendations of the Centers for Disease Control (CDC) when entering the lobby:

(1) Practice social distancing by following the floor markers in the teller lines to help with maintaining 6 feet of separation.

(2) Members are encouraged to wear masks. If you do not have a mask, we will provide a mask when you enter the lobby.

(3) If you are not feeling well, we ask that you do not enter the lobby. Please utilize our online banking, mobile apps, and call center.

All branches including the lobbies and drive up lanes will be open normal business hours. A complete list of branch locations and hours of operation is available on our website under Branch Locations.

As we have learned over the past few weeks, the majority of transactions can easily be done without ever coming to the lobby. If you would rather not use the lobbies just yet, our online banking, mobile app, drive-thrus, and phone center remain open and ready to assist you.

Thank you in advance for your understanding and cooperation as we reopen our lobbies to provide you with the best member experience safely.

 

UPDATED April 14, 2020: Coronavirus Stimulus Checks

The Economic Impact Payment, also known as the Stimulus Payment, is automatic for most taxpayers. Per the IRS, “No further action is needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.” If you are eligible, you will receive up to $1,200 per individual ($2,400 total for married couples) and $500 per child.

Please note that Western Sun Federal Credit Union cannot see your stimulus payment until it is direct deposited or until you deposit a paper check. We do not have control over when these funds are deposited and will refer you to the resources below to inquire about the status of your payment:

(1) If you are expecting a stimulus payment and need to check the status of your payment, please visit https://www.irs.gov/coronavirus/economic-impact-payments. Using this link, you will be able to check your payment status, confirm your payment type (direct deposit or check), and enter your bank account information for direct deposit if it is not already on file. Please note, these features will not be active until mid-April.

(2) If you did not file taxes in 2018 or 2019, and you do not currently receive Social Security retirement, disability (SSDI), or survivor benefits, click here to enter your payment information: https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here.

Before calling Western Sun to inquire whether your check has been deposited, please log in to your online or mobile banking and look under your deposits. Most likely your stimulus payment will appear as a “pending” deposit if it was recently deposited. You may also access your recent transactions using the Telephone Teller (PASS) system by calling (918)362-1444.

Other Helpful Resources:

If you received a paper check by mail and need to verify the check before depositing, visit https://www.tcva.fiscal.treasury.gov.

For more information on eligibility and frequently asked questions, visit https://www.irs.gov/coronavirus/economic-impact-payment-information-center.

 

UPDATED April 1, 2020: FRAUD ALERT, WSFCU Members Should Be Vigilant

Unfortunately, during times of uncertainty, fraudsters will play on emotions and economic hardship to scam people out of their money. It is important to be alert, ask questions, and stay vigilant about protecting your finances and your personal information.

Coronavirus Scams:

  • Advanced Fee Scams: We are seeing an influx of scams where members receive a check, and they are told to keep part of the funds and send the remainder of the funds back to the sender in the form of a gift card or wire transfer. The check the member received is actually a COUNTERFEIT check, and when that check is returned unpaid, the member is out for both the amount of the returned check they deposited and for the money they sent to the scammer in the form of a gift card or wire transfer. Even if the check appears to be legitimate, DO NOT under any circumstances accept a check from someone you don’t know. If the check appears to be issued by Western Sun, call us directly to verify BEFORE you deposit the check.
  • Job Seeker Scams: Many job seekers are falling victim to advanced fee scams, as described above. If you apply for a job, and are told that you will be sent a check that you need to repay a portion of, this is a scam. For example, if you are contacted by an “employer” with a check and told to deposit the check and use part of the money to purchase decals for your vehicle, then send back the rest of the funds in the form of a gift card or wire transfer, this is a scam. These scams are originating on reputable sites such as Indeed.com, Craigslist, and Facebook, so be vigilant when applying for jobs.
  • Fake Coronavirus Stimulus Checks: Fraudsters have been quick to take advantage of the federal stimulus package that includes direct payments to individuals and married couples. Most of these payments will likely be in the form of direct deposits and U.S. Treasury checks. Therefore, it is important to keep a look out for FAKE or counterfeit stimulus checks. You can verify any U.S. Treasury Check by visiting https://www.tcva.fiscal.treasury.gov If someone calls you asking for your account number and financial information under the pretense of direct depositing your stimulus payment for you, this is also a scam. Finally, it is important to check your mail regularly, as fraudsters may try to steal these checks out of the mail and cash them.
  • Phishing/SMiShing/Vishing: Be alert for unsolicited emails, text messages, or telephone calls requesting your personal or financial information. You may receive calls, texts or emails claiming to be from your credit union or the federal government, soliciting information such as your social security number, account number, or online banking credentials. Please note: Western Sun will NEVER ask for your information by phone, text, or email. If you receive communication and are not sure whether it is legitimate, contact the credit union or federal agency directly at the number listed on their website, NOT with the callback number you are given.

Now more than ever, it is important to be vigilant about keeping your information secure and refusing to accept money from anyone you don’t personally know. If you have questions or are unsure about whether something is fraudulent, please contact us at (918)362-1400 for guidance.

 

UPDATED March 26, 2020: We Are Here To Help

We understand that many of our members may find themselves facing financial difficulties as a result of COVID-19. Members who have been financially impacted are encouraged to contact the credit union at 918-362-1400 to discuss how we may be of assistance.

 

UPDATED March 19, 2020: Lobbies Closed, Drive-Thrus Remain Open

As we all work together to help reduce the spread of the coronavirus (COVID-19), we have closed all of our lobbies to the public effective today, March 19th. Our drive-thru lanes are open regular business hours to serve you and all of our offices remain fully staffed.

The majority of all financial transactions can be accomplished easily in the drive-thru, online, by phone, or at an ATM. For your convenience, a list of our branch drive-thru locations, along with branch phone numbers are listed on our website.

Drive-thru lanes are open regular business hours Monday through Saturday and are available at our Broken Arrow, Bixby, Okmulgee, and Owasso offices. Members that utilize our downtown Tulsa or West Tulsa locations are encouraged to visit the drive-thru location that is most convenient for them.

During this time, we are adding additional services to the drive-thru that would normally be reserved for lobbies only. We are also temporarily suspending the fees for ATM balance inquiries and withdraws over six in a month to make it easier for our members to transact their business.

Members are encouraged to visit our website and social media regularly to keep current on updates and for additional information. We appreciate your understanding and cooperation as we work together to navigate this unprecedented situation.

 

March 17, 2020: An Update from Western Sun Federal Credit Union

Western Sun Here to Serve

At Western Sun Federal Credit Union, the health and well-being of our members, staff, and the communities we serve is our top priority. With the concerns about the coronavirus (COVID-19), we wanted to assure you that we are taking the necessary hygiene precautions in our branches to provide for the continued safety of our members and staff.

Stay Connected Online

If you prefer to conduct your financial business electronically, we have online banking options and mobile apps that allow you to bank virtually anywhere, anytime at your convenience. With our mobile app and on our website you can check balances, transfer funds, view transactions, pay bills, deposit checks or even locate the nearest ATM or shared service center. If you are not currently enrolled in online banking, you can register your account on this site.

By Phone

If you would rather manage your account by phone, you may access your account anytime with PASS (our telephone teller) at 918-362-1444 or (800) 828-4771. First time users of PASS will need to have their account number and last four digits of their social security number available to register their account. Members may also contact our call center at 918-362-1400 during normal business hours. Both of these phone options provide many of the same services and access to your account as our online products.

Virtual Annual Business Meeting – April 17th @ 5:00pm

The annual Business Meeting and Board of Directors Election will be held on April 17, 2020 at 5:00pm from the main office conference room of Western Sun Federal Credit Union. This meeting will also be conducted virtually so members may participate from their homes. Information on how to join the meeting by computer or phone will be shared as soon as it becomes available.

Due to growing concerns about the coronavirus (COVID-19), the Membership Dinner and Bingo Night portion of the 80th Annual Meeting of Western Sun Federal Credit Union have been postponed. The new date for these events is Friday, August 14, 2020. More information on the dinner and bingo night will be provided in the coming weeks.

Your Funds Are Safe

Your deposits with Western Sun Federal Credit Union are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.

 

Avoid Coronavirus Scams

We value our members and want to keep you educated and informed! Unfortunately, when times are uncertain, there are some who try to take advantage by scamming and/or circulating false information.

The FTC has put together a list of helpful resources to keep you informed and protected. Visit http://www.ftc.gov/coronavirus to read more.

As a reminder, Western Sun will NEVER call, text, or email you to ask for personal or account information. Stay vigilant, and if you receive any communication regarding your accounts that seems suspicious, call us at (918)362-1400 for assistance.

Event Postponements

Shred Day – Rescheduled to June 13th.

Our spring shred day has been postponed to Saturday, June 13th. Click here for more details.

Annual Bingo Night and Member Dinner Scheduled for August 2020

Due to growing concerns about the coronavirus (COVID-19), the Membership Dinner and Bingo Night portion of the 80th Annual Meeting of Western Sun Federal Credit Union have been postponed. The new date for these events is Friday, August 14, 2020. Click here for more details.

The Annual Business Meeting and Board of Directors Election will be held as scheduled on Friday, April 17, 2020 at 5:00pm. This meeting will be conducted virtually so members may participate from their homes. The meeting will be broadcast on Facebook Live from our Facebook Page for Western Sun Federal Credit Union, for those who would like to attend.

Note: This brief meeting will cover required business matters only. We will review the 2019 financials and conduct the Board of Directors Election. No dinner, bingo, or prizes will be available at the business meeting.

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